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Mi9 System Overview Dashboard

Shop Settings

The Overview screen of Mi9 is the central hub for tracking all Zalo operational activities in real-time, helping managers and team leaders quickly grasp:

  • Team work performance
  • Conversation and message volume
  • Customer interaction levels
  • Friend list and group growth

This gives businesses a clear data foundation to make accurate and timely decisions.

Time filter & data scope​

At the top of the screen, users can:

  • Select data scope (All / by channel)
  • Filter by specific time range

This provides flexibility to track performance by:

  • Day
  • Week
  • Campaign
  • Work shift

Overview of key KPI metrics​

The top section displays key KPI metrics, including:

  • New conversations started Total number of new conversations within the period

  • Friend requests sent Measures the level of proactive customer outreach

  • New friends Number of customers who accepted friend requests, reflecting outreach quality

  • New group members Evaluates the effectiveness of driving traffic to Zalo groups

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These metrics help businesses quickly evaluate the effectiveness of customer care & list expansion in just seconds.

Conversation chart over time​

Shop Settings

Mi9 provides a visual chart showing:

  • Total personal conversations per day
  • Trend of increasing / decreasing customer messaging

Through this chart, managers can:

  • Identify peak days
  • Detect operational anomalies early
  • Evaluate the impact of:
    • Marketing campaigns
    • Staff allocation
    • Process changes

Responded / not responded conversation statistics​

Shop Settings

Comparison chart between:

  • Responded conversations
  • Not responded conversations

Helps managers:

  • Monitor customer service quality
  • Detect missed customers
  • Adjust workload between employees in a timely manner

Message & group interaction statistics​

The system displays separate metrics:

  • Important messages
  • Messages sent to other groups

These metrics reflect deep interaction levels, showing the team is not only replying to inboxes but also:

  • Participating in group consultations
  • Nurturing customers in communities
  • Building brand trust

Incoming / outgoing call statistics​

Mi9 tracks in detail:

  • Number of incoming calls
  • Number of outgoing calls
  • Call duration

This allows businesses to evaluate:

  • In-depth customer care levels
  • Sales closing ability via phone calls
  • Follow-up effectiveness after messaging

New group member statistics​

The chart shows new members joining groups over time, helping:

  • Measure traffic-driving strategy effectiveness
  • Evaluate content & consultation quality
  • Compare performance between periods

Detailed statistics by employee​

Shop Settings

The Employee Statistics section is the most important area for managers, displaying complete data:

  • Number of new conversations
  • Conversations replied / missed
  • Important group messages & other group messages
  • Incoming / outgoing calls & duration
  • Members invited to groups
  • Friend requests sent
  • New friends
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Data is updated automatically daily, ensuring accuracy and transparency. Managers can easily compare performance between employees, enabling informed decisions on task allocation, rewards, or appropriate training.

Management value the Mi9 Dashboard provides​

The Overview screen helps businesses:

  • Evaluate actual performance, not based on gut feeling
  • Compare between employees – groups – roles
  • Serve as a basis for:
    • KPI scoring
    • Transparent rewards and penalties
    • Operational process optimization

Mi9 helps managers see the full picture in a single screen, enabling Zalo team operations that are efficient – controlled – easy to scale.